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ePatient conference: Ten big ideas (Day 1)

Seth Quillin (the EVP of innovation in GSW's digital lab) and I are in Philadephia for ePatient 2010 - a conference that brings together lots of people like us who are dedicated to reaching, engaging and educating epatients and caregivers. Who are they? Patients and caregivers who’ve become empowered and engaged advocates for their own care through the social web and connected communities.

We both did a slew of live blogging from the conference floor (you can read those detailed posts at WhatsYourDigitaliQ.com). I guess this would be called slightly delayed blogging - the kind you reflect on in the hotel bar.

Ten big ideas from Day 1:

1. The new ROI for pharma is sustained behavioral change. Every speaker I heard today talked about it.


2. We have new opportunities today to reach people where they really are. Ben Sawyer, Digital Mill mentioned a really compelling example: New York state is looking at how to put the emergency broadcast system into Xbox Live because that’s what people are interacting with in real time


3. When it comes to games (for health or entertainment) perceived competence is a big barrier and also a big myth. Two presenters showed how quickly most people pick up games - once they stop saying "I can't."


4. Healthcare is increasingly focused on innvoation outside the research lab. We met Joe Shields - the new innovation chief at Pfizer. The announcement of his new global innovation role mirrors similar recent hires at J&J, Lilly and elsewhere along the cooridor.


5. Challenge for innovators is designing information into the things around us; changing daily behavior with packaging. In a case study about GlowCaps, David Rose showed how something as simple as a night light can bump adherence from 71% to 98%


6. The age of ubiqutous peer influence is over. Susannah Fox, Pew Internet & American Life Project, and others talked about how much more balanced the value we put on inputs is today - 9:10 people say healthcare professional are the most valuable source for getting an accurate diagnosi; 5:10 say HCPs for daily tips and advice (same number as friends, family, other expert patients); vast majority choose friends, family, other patients for emotional support


7. Making stories and messages more personal really has an impact. Victor Strecher with HealthMedia showed case studies from campaigns that connected people's personal core values to desired changes in behavior. He not only showed head-to-head compare stats, but also MRI scans. The more tailored the message, the more likely to activate the medial prefrontal cortex – the decision making part of the brain – and the precuneus – where ideas are attached to long term memory. Real science? Totally cool.


8. We need to pass on valuable communities. 4,000 people are diagnosed with cancer every day. Tools like CaringBridge can make that terrible diagnosis easier for almost everyone. The weight on the shoulders of people with cancer isn't just fear, it's figuring out how to tell and support their loved ones.


9. Big trend for 2011 is providing value to patients beyond pills. Brian O’Donnel from Klick talked about the big market pressures on pharma (the elephant: end of the blockbuster drugs) and figuring out how to support brands in this new climate


10. Love this one >> Myth: patient communities are all about sharing and emotional suppor; Fact: they see themselves as being about science, about making people better. Not about hugs. Here here. (Susannah Fox, Pew Internet & American Life Project)

Local marketers who get it

Let's get physical for a moment, ad friends, with a couple of great examples of local marketing done right. Starting with agency work and wandering the whole way down to a homemade, hand-stuffed message from a local restaurant:

First up: The Women's Fund of Central Ohio Keyholder Event

This annual fundraiser supports grants to programs that promise social change for women and girls. Every year, they feature a well-known speaker. This year, it's Miriam Peskowitz, author of The Daring Book for Girls.

The invitation and Web site were created by Ologie (long before I arrived!) and - I think - powerfully bring to life the book, the theme and the cause. The pieces feel very high end for local greater good and have been received with something akin to delight.

AND- The Web site (again for a local market event) has been nominated for a Webby. Vote for it under Living / Events on the People's Voice.

Onto: The Makeup Counter at Nordstom

Talk about making a big brand personal! Nordstrom has always been known for service, but sometimes they outdo even themselves.

Recently, I went to the Laura Mercier counter to get a fab new lip gloss (seriously, baby doll gloss, you've got to have it) and was helped by a perfectly gracious associate.

Then, the following week, I got this hand-written note from her - thanking me for the purchase. That's a business card I was careful to save.

 

 

Finally: Figlio Restaurant in Grandview / Columbus

We've talked a lot lately about brands leveraging Twitter to listen to users - to find small problems before they get big; to uncover ideas that might make better products.

Peter and Laurie Danis, owners of Figlio, have perfected the old-school version of that.

They have a great personal story about tossing their law practices for the love of food. For caring about work with passion. So, they scan the local newspaper's career section every week. And, target people who've recently been promoted with a great little congratulations package:

A letter about your accomplishment. Their story. And a gift certificate for dinner. All asking that you share your celebration with them.

And, all bizarrely genuine.