Answer me this:
- How many websites and networks are you registered for?
- How many different passwords do you have out there?
- How many email addresses have you used and discarded along the way?
- Do you get a sense of panic when you have to answer a new generation of security question, wondering truly if your favorite color/food/pet will really be the same as it is today when you eventually forget your password?
Managing all these different identities and accounts is a hassle. Uploading your best photo (and re-uploading it when you find a better one). Filling out all the information. It’s creating a barrier to participating. Who has time for another account setup?
So why are so many colleges asking their potential students and alumni to do just that?
I recently wrote about four of the top colleges in social media. Ones that “got” their audience and came up with a clever strategy that made just the right connection.
But, they’re not the only ones out there with good ideas. Think of all the social media campaigns you’ve looked at and thought: well, that had a lot of potential. The idea was clever, but the execution? Just not there.
Often what’s missed is one of three simple best practices:
- Make it easy.
Don’t ask you audience to adopt a new behavior or even create a new account if you don’t have to. Leverage the tools they already use. Sync with their behavior. Be as creative with technology as you are with strategy.
Who does it well: Barnard invites its alumni to connect via a private network. But it doesn’t take a new account to join, alums can just leverage their existing Facebook credentials to enter.
Stanford University uses the technology in its students’ pockets. Last school year, Stanford released a free iPhone application called iStanford that allows students to register for classes, look up campus maps and be able view the location of their friends on a map – instant messaging them if need be.
I would argue that voice is the single most important element of a successful social media execution. The medium rewards casual interactions. People feel more intrigued by – and connected to – brands that they sense are authentic and more genuine than their competition.
Who does it well: University Nebraska-Lincoln is hands down the execution expert here. David Burge is the Associate Director of Admissions there and he’s also the host of the popular online video program Real Nebraska.
Real Nebraska was developed as a recruitment tool and is available to prospective students through the admissions website, vodcast, and on YouTube. The program, in its third season, averages several hundred hits per day and was featured on the TODAY show in early March.
Shot, edited, and staffed with entirely in-house talent, the three seasons of Real Nebraska have produced more than thirty 3-4 minute episodes highlighting student life. Importantly, they’re told in a friendly, relevant voice. Full of ready-to-pass on soundbites, subtle answers to those pesky questions you’re afraid to ask, and a real peer-to-peer authenticity- Seed the audience
You’ve probably heard that the idea if you build it they will come is about as outdated as that Friendster login you’ve got written down on your old Trapper Keeper. It takes some work to get a new social media destination to critical mass. That’s where seeding comes in. It’s an intentional strategy for how you’ll get your first users.
Often social media campaigns don’t have the kind of marketing dollars behind them that traditional programs might. So, it’s important to think about what you can do with what you have.
For example, in 2006, CareerBuilder launched a fun little ecard destination called Monk-e-mail. Using a phone and their computer, visitors could customize a talking monkey and send it off to a friend’s inbox. With few resources to publicize the site, they looked for what assets they did have: the people who worked there. All the employees at CareerBuilder (~1500) and at their agency partner (~300) were asked to send n monk-e-mail card to 10 friends. There were no marketing dollars spent to promote this campaign.
Since then? Over 100 million monk-e-mails cards have been shared.
Who does it well: Capital University. You’ve probably seen me write about their Will You campaign before.
(Short story: This was a great collaboration between the agency I work for and Kevin Sayers and his team at Capital. It was a show and tell of the school’s evolved brand that mapped in comments from Facebook; pulled in Tweets with a certain hashtag; grabbed photos from Flickr, etc., to get a whole campus of feedback.)
But the part I didn’t talk about was the seeding. They didn’t assume that the site would naturally take off (even though there was quite a bit of curiosity on campus). They made sure to make some noise.
They chalked the website address on campus sidewalks; Sharpied it onto white boards; saved it on screensavers; hung it on fliers. They gave sneak peeks to talk leaders and sent post cards to parents. In short, they bootstrapped a clever seeding campaign and got real results. 120,000 people visited the destination in the first three months. And 6% of the student population engaged by leaving a comment or a photo.
Leigh, great stuff again, thanks so much for posting this. I will share with my Higher Ed colleagues who certainly will find this info useful :-) Continued success to you and your blog!
- Ed
@edcabellon
Posted by: Ed Cabellon | August 30, 2009 at 01:33 PM