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    « Get Interactive: On measurement | Main | Breaking through: Asheville supports the 5-day weekend »

    June 16, 2008



    Thanks for sharing. The link to Francois Gossieux story is more valuable to me than the one of Jeff Jarvis (not sure I want to frighten my client that much) but I would prefer to take the example of Zappos customer service that show well what company can obtain being human and taking care of their customers http://tinyurl.com/6czl8b

    Regarding Innocentive (which I did not know - thanks for the link again), it seems like a Social game for Marketing/ communication "geek" who want to play to some kind of "casual" account planning solving game.

    francois gossieaux

    What do you mean not exactly the same ring as Jarvis and Dell? I think it rings better - more exotic :)

    Just kidding - thanks for continuing the conversation. I have had my share of bad experiences with PC makers and it was great to see this story end well.


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